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Terms and Conditions

The operator of thriveads.agency and the provider of the services is ThriveAds s.r.o., with its registered office at Na Folimance 2155/15, 120 00 Prague 2 – Vinohrady, Czech Republic, Company ID No. 22485236, VAT ID No. CZ22485236, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 417297 (hereinafter referred to as "we" or the "provider").

Contact details:
Email: info@thriveads.agency
Phone: +420 607 910 903

We help companies with performance marketing—primarily Meta Ads and, as agreed, Google Ads, email marketing, lead generation, and related consulting, including work with CRM systems. Our forms of cooperation range from strategic campaign management through performance audits and consultations to training and partnership engagements. Contractual relationships between us and our clients are governed by these Terms and Conditions (the "Terms") pursuant to Section 1751 of Act No. 89/2012 Coll., the Czech Civil Code.

We provide our services exclusively to entrepreneurs and companies (B2B). They are not intended for consumers. By entering into an agreement, you confirm that you are acting in the course of your business activities. The consumer protection provisions of the Czech Civil Code do not apply to our relationship.

1. How an agreement is formed

  1. The forms of cooperation are described on thriveads.agency. If you are interested in any of them, contact us through the contact form or at info@thriveads.agency.
  2. An inquiry alone does not create an agreement. We will contact you, discuss the assignment, and send you an offer setting out the scope of services, timing, and fee. An agreement is formed only when you accept the offer (acceptance by email is sufficient). Anything we expressly agree with you individually takes precedence over these Terms.
  3. We may issue an advance invoice for up to 100% of the fee for the agreed services, payable within 14 days. Until the advance has been paid, we are not required to begin work or reserve a date and are not in delay.
  4. If work beyond the agreed scope becomes necessary during our cooperation, we will inform you in advance, including the effect on the fee. We do not perform work beyond the agreed scope without your consent. If you do not agree to the increase, we will complete and deliver the work within the agreed scope.

2. Ongoing campaign management and partnerships

If you order ongoing management of campaigns or marketing channels (Meta Ads, Google Ads, email marketing, lead generation, including cooperation in the form of a partnership), the following applies unless we agree otherwise:

  • the service is provided for an indefinite term and invoiced monthly; the recurring fee is charged for the preceding calendar month and each invoice is payable within 14 days;
  • the fee does not include out-of-pocket expenses, particularly advertising spend paid to platforms such as Meta or Google, licenses for email marketing, CRM, and other tools, or the cost of content created by third parties;
  • we require your cooperation to provide the service, including access to advertising accounts, functioning measurement, sufficient funds available with Meta, and necessary materials. If we cannot provide the service for reasons on your side, we are entitled to compensation for the reserved capacity in the amount of the agreed monthly fee;
  • either party may terminate the agreement without giving a reason by giving one month's notice. The notice period begins on the first day of the calendar month following delivery of the notice. Until the end of the notice period, we continue to provide the service in the usual manner and you continue to pay the agreed fee.

Advertising campaign results depend on numerous factors outside our control, including platform algorithms, the market, seasonality, your offer, and your website. We undertake to act with professional care; we do not guarantee any specific business result, and the agreement is an agreement for the provision of services, not a contract for work with a guaranteed result.

Email marketing and contact databases. If we send commercial communications for you (newsletters or email campaigns), we send them in your name to contacts from your database. You are responsible for having a lawful basis for the mailing under Act No. 480/2004 Coll. and the GDPR (the recipients' consent, or contacts of your own customers with an option to unsubscribe) and for ensuring that the database reflects that status. We ensure the technical requirements of the mailing, including identification as a commercial communication and a functioning unsubscribe mechanism. The same applies, as appropriate, to contacts obtained through lead generation campaigns: you are their controller, and any further handling of them, including when and how they are contacted, is your responsibility unless we agree otherwise.

CRM and data. If we assist you with setting up or using a CRM system, we work in your systems and with your data on your documented instructions. The processing of personal data is governed by the Data Processing Agreement (Article 10).

3. Performance audit

We provide an audit as a one-time service for a fixed fee specified in the offer. The deliverable is an analysis and recommendations in the agreed form, such as a document, presentation, or joint call. The fee is payable as specified in the offer, usually in advance before work begins. You must provide the materials required for the audit, including read-only access to the advertising account and measurement, before work begins; the delivery period begins when those materials are provided.

4. Consultations and masterclasses

  1. We agree on the content, date, and price. The offer includes the fee for preparation and for the consultation itself. The agreement is formed when you accept the offer.
  2. If you cannot attend, notify us no later than 72 hours before the scheduled time. In that case, we do not charge a cancellation fee and will arrange an alternative date. If you cancel later or do not attend, we charge a cancellation fee equal to 50% of the fee for the reserved time and the full fee for preparation already completed.
  3. Consultation fees are charged for each commenced half-hour unless a fixed price has been agreed.

5. Training

  1. We prepare corporate training to order on the basis of an individual offer; the agreement is formed when you accept that offer. We may issue an advance invoice for up to 100% of the fee. The date is bindingly reserved by us only after the advance has been paid.
  2. For public training, if offered, the agreement is formed when we confirm your registration. Participation is conditional on payment of the full price in advance.
  3. Cancellation of participation in public training: if you cancel 7 or more days before the event, we refund 100% of the price; if you cancel 6 to 3 days before the event, we refund 30% of the price; no refund is provided for a later cancellation. We will, however, accept a substitute participant if you notify us in time.
  4. We reserve the right to change the date or venue or to cancel the training. If we cancel, we refund the price paid in full. If we change the date or venue, you may choose between a refund and participation on the alternative date. Moving in-person training online because of external circumstances, such as illness or emergency measures, is not a material change and does not give rise to a right to withdraw from the agreement.
  5. A video recording is not included in the training price unless we agree otherwise.

6. Payment terms

  • You pay the fee by bank transfer to the account stated on the invoice.
  • Invoices are payable within 14 days unless agreed otherwise. Please quote the variable symbol when making payment.
  • We are registered for VAT. VAT at the statutory rate will be added to the agreed fees. We send tax documents electronically to your email address, to which you agree.
  • If payment is late, we are entitled to statutory default interest. If payment is more than 14 days late, we may suspend the services until payment is made; agreed deadlines are extended by the duration of the suspension.

7. Complaints

We provide services with professional care. If you believe that the scope or quality of a service does not correspond to what we agreed, submit a complaint by email to info@thriveads.agency, stating the service concerned, describing the defect, and explaining how you would like the matter resolved. We will respond without undue delay with a proposed solution. Rights arising from defective performance are governed by the Czech Civil Code (Sections 1914 et seq.). Please note that the fact that campaign results do not meet your expectations is not, by itself, grounds for a complaint (see Article 2).

8. Liability for damage

To the extent permitted by law, our obligation to compensate for damage arising from one agreement is limited to the amount of the fees you paid us during the 6 months preceding the occurrence of the damage (or, for a one-time service, the total fee for that service). This limitation does not apply to damage caused intentionally or through gross negligence or to harm to a person's natural rights. We are not liable for damage caused by decisions of advertising and technology platforms, including rejection of advertisements or restriction or cancellation of an account by Meta, Google, email marketing, or CRM tools, provided that we acted with professional care. Nor are we liable for penalties arising from mailings to contacts for whom you failed to secure the lawful basis required under Article 2.

9. Intellectual property and confidentiality

  1. The outputs of our work, including strategies, audits, creative materials, and training materials, are generally works protected by copyright. You may use materials from training and consultations for your own internal purposes. They may not be further distributed, copied, or made available to third parties without our consent.
  2. You may use creative materials and other outputs produced as part of campaign management for the advertising and marketing purposes for which they were created.
  3. Training and consultations may not be recorded without our express consent.
  4. Each party undertakes to keep the other party's confidential information confidential, including business information, advertising account data, and know-how, both during and after the cooperation. With the client's consent, we may identify the cooperation in our references; we publish specific figures only with express consent.

10. Personal data

When managing campaigns, we may have access to personal data controlled by the client. The parties' rights and obligations are governed by the Data Processing Agreement, which is an annex to these Terms and forms part of our contractual relationship if personal data is processed during the cooperation. Information about the processing of website visitors' data is provided in our Privacy Policy.

11. Final provisions

  1. These Terms and all agreements governed by them are governed by the laws of the Czech Republic. The courts of the Czech Republic have jurisdiction to resolve disputes.
  2. We may amend these Terms to a reasonable extent, particularly following changes in law or in the scope of our services. We will publish the new version on this page and notify clients with an ongoing agreement for an indefinite term by email at least 14 days before the amendment takes effect. If you do not agree with the amendment, you may terminate the agreement by the effective date of the amendment, subject to the notice period under Article 2; otherwise, you are deemed to have accepted the amendment.
  3. If any provision of these Terms is invalid or ineffective, this does not affect the validity of the remaining provisions.

Annex: Data Processing Agreement

Prague, July 14, 2026